Frequently Asked Questions for pet flea treatment
You can email us at [email protected] or with facebook We are always open to our customer’s needs
You can pay via credit card by selecting the PayPal payment option, even without a PayPal account simply select the PayPal payment option and then ‘or pay with a card’, you can then enter your card details and the payment will be processed via PayPal without signing into or up for a PayPal account.
Yes, they are the same exact products, but at lower prices. We only carry products that are intended for the USA.
We ship our pet medicine globally. We ship worldwide via DHL eCommerce with final delivery via your local postal service, such as USPS or Canada Post. We ship to Canada, no addiotional fees
Orders will generally take 15-20 business days to arrive, depending on location, size of item, and quantity ordered.
Please note our shipping timeframes are approximate and you will also see an estimate of the shipping time for each available shipping method at the checkout.
A 10% cancellation fee will be applied to orders that have already been filled by our pharmacy staff and prepared for shipment. All cancellations must be made via telephone during our business hours.
Medications should be stored at room temperature unless otherwise noted.
Expiration dates vary by each manufacturer. Our practice is not to sell short dated products. Our rolling inventory method will allow you to receive products with extended expiration dates.
All heartworm prevention medications require a prescription before we can ship it out. Generally, your vet may require a test once a year before the prescription is renewed. Please check with your vet regarding their policy.
Special order medications can be received Please call us and we will try to arrange a special order.
The same coupon code will only apply once per customer.
Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
Please refer to the Food and Drug Administration’s website in regards to the proper disposal of medications. Go to www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm
Please do not hesitate to contact us if you have any further questions regarding placing an order.